Legacy Box
Reviews and Complaints
My question never got answered
I called with a question about my legacy box, but there were too many calls ahead of me. So I was asked if I wanted to have a call back from one of the customer service representatives and I said yes.
I never got a call back. That being said, I found the answer to my question in the explanation book inside the legacy box.
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Verified ReviewerHave not received box
unable to reach them by phone or email very poor customer service. Would like a refund would not be recommending them
I have not received my box but have been billed for it, Ordered 2 weeks ago billed to a credit cardlllllgggggmmmmm
User's recommendation: waiting
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Verified ReviewerAdditional slide items
I have additional slides to add to my tape order. Please call me for instructions as your phone number only goes to voice mail stating that I have called after hours although it is 3:49pm on a Wednesday
Joseph Herson 614-296****
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Verified ReviewerDefinitely not what they advertise they do.
Just got back my box. Only 25 minutes of video on their cloud.
Nothing on my discs. Sent 100 hours of video on 35mm film. Got back 25 minutes off 2 dvd videos I sent. 8 rolls of film they don't support.
Paid almost 300.00 for this. What a scam never use them!
- Dont do 35mm film
- Scam
- Have to pay to talk to someone
Preferred solution: Price reduction
User's recommendation: Talk to someone before sending film. I paid for nothing
New Orleans, Louisiana
Already purchased deal in 2023, December. Would you send me a video of what to do next? Thank you!
I do not want to be a member of the pissed off club. Legacybox is a wonderful company.
My name is Shari Schneider, and my father, Gene Schneider, passed away on Columbus Day, Oct. 14th. In December of 2023, I purchased ten taped to be made into ten DVDs on my Dads Discover card. We paid $152.00 for this service.
Could you please email me a video on the next steps? Im not super tech savvy.
Thats all I want. Thank you, and Merry Christmas!
North Platte, Nebraska
I WOULD LIKE TO TAKE MY NAME AND PHONE # OF YOUR CALLING AND TEXTING LIST
I HAVE GOTTEN 100-POSIBLE 1000,S AND CAN NOT DELETE IT OF MY PHONE
IT COMES AT ALL HRS OF THE DAY & NIGHT
PLEASE REMOVE ME FROM YOUR LISTS
THANKS GORDON
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Verified Buyer |
Cincinnati, Ohio
Did not complete work
If youre looking to get copies made of 3 VHS tapes thatll be done, if youre lucky, in around 4 monthsand spend $157.92 for the privilegethese are your guys.
The problem starts with the marketing. Its classic bait and switch.
All of their marketing material, and website, promoted the $9 per tape deal. It is not until youre half way through the ordering process that you realize this is not true.
If you send in 10 items, yes its $90. If you send in 3 items, surprise, its $90.
But one of their classic schemes is not doing the work you paid them to do. Its the, unfixable or damaged claim where they slap a red sticker on your item and claim they couldnt digitize it.
Scan YouTube for countless videos of these red sticker items being digitized by everyone and anyone with no problem. Its a lazy way of getting tapes out of their building.
In our case we sent in 7 VHS tapes, all of which had been checked for playability, and content. After 84 days we inquired about the status. Within hours we received a shipping notice.
A week later we received our tapes back.
3 had been poorly digitized, 4 had nothing done to them. They used the, unfixable tag on them. Those 4 were all checked again for playability and contentall were fine.
We asked for full refund. They said no.
We asked to pay for the 3 tapes that were poorly done, and get a refund on the ones they didnt dothey said no.
We asked for specific information on why each tape was not done. They grouped them under some generic and general category, that we immediately verified as false.
They supplied double talk and lip service, confident in their assessment that you know nothing about the subject.
Its a pattern, a clever business model, where they take your money on day one, do nothing for several months, and then its a crap shoot to see what you get.
Sosave yourself a lot of money, and a whole lot of time, and find a local company, or a reputable company, and get the process done there.
There is not 1 good thing to say about this company. Every sign points to being under staffed and very poorly managed.
User's recommendation: Find another company
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Verified ReviewerResolved: Quality is awful. I thought it was a joke. I looked around for a hidden camera.
My order arrived and it is horrible. I am stunned that you could send out a product like this after months of waiting. Who quality checks these before they go out?
Preferred solution: Redo my order so it is viewable and remove the ear splitting static
User's recommendation: Beware
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBEWARE --- don't use Legacy Box....TERRIBLE JOB ON OVER 500 slides
Legacy box has not resolved my issue nor refunded my money. They say the shoddy work is part of their process!
You wouldn't want to show anybody the way they look. I took some other slides to a local vendor and no border was added. Legacy box is refusing to give me my money back...which all that i want. Cust Rep said i could crop the images to eliminate the borders...if i wanted to crop 500 images...i would have digitized the slides myself...rather than pay someone!
What a waste of money.
Don't believe their website or any ads. TERRIBLE TERRIBLE TERRIBLE.
Please just give me my money back!!
User's recommendation: LOOK AT OTHER VENDORS!!!
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Verified ReviewerResolved: My order
Company fixed the issue and I have been provided with apology. They texted me and said they were sorry for the delay but they had many many orders to fill,, basically.
Still waiting for my order sent in February. Order #209****.
I don't understand the long wait. Frustrated.
Preferred solution: Deliver product or service ordered
User's recommendation: It takes a very long time.
Long Beach, California
Trying to Track return
How do I find out my return time I sent in VHS
My name is Don Quigley I sent in the tape ups
I am in California
User's recommendation: Keep or identity a rerun number
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Verified ReviewerReceived as gift, says expired???
Hi, our daughter gave us a legacy box for Christmas several years ago. I am just now getting around to doing digitizing and was shocked to open the box for the first time and find out that it expired on 9/16/18.
There was absolutely nothing on the outside of the box to indicate that there was an expiration date. What is my recourse?
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Verified ReviewerNever received anything from the company
Stop stealing from your customers and actually send them the product that you promised to send them.
Preferred solution: Price reduction
User's recommendation: Don't buy their product
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Verified ReviewerVCR tapes and other items sent
I ordered 218**** and Paid for my VCR tapes and photos to be completed by Mother's day this year. I have not received the items back.
I sent the items off and according to them its been 10 weeks that they have had my items??? I PAID already and I have nothing from them.
No one person at your facility can give me a date when I will get them?
PLEASE HELP I wanted them for Mother's day and it has now come and gone! I want my DVD's and the items I sent back to me ASAP with the items I paid in full .
Thank you
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Verified ReviewerSent my tapes in October 2023 and it is Febuary 2024 still no tapes?
Called in mid Febuary they still have not started digitizing my tapes!
Sent my tapes in October 2023 and it is Febuary 2024 still no tapes? I expect some kind of discount!! They are taking too long and not responding to my request!
- Advertise well
- Slow to respond
Preferred solution: Price reduction
User's recommendation: hope they didnt lose my irreplacable media? They are slow!!!
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