Contact Legacy Box Customer Service
Legacy Box Phone Numbers and Emails
Customer Service Number:
-
(423) 375-0000
Legacy Box Emails:
How to Contact Legacy Box?
Most Popular Number:
| Total calls: 49 | Issues resolved: 2 | Last call: May 13, 2025 |
Legacy Box Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Legacy Box Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact Legacy Box is questions@legacybox.com. 96% of customers use this email address to address their issues and concerns.
The best phone number to call Legacy Box is 4233750000.
The longest wait times are on Monday, while the shortest are on Saturday and Sunday. The average call time is 1 minute.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Legacy Box Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact Legacy Box is questions@legacybox.com. 96% of customers use this email address to address their issues and concerns.
The best phone number to call Legacy Box is 4233750000.
The longest wait times are on Monday, while the shortest are on Saturday and Sunday. The average call time is 1 minute.
People call Legacy Box mainly because of request for information, payments and charges.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Contact Information
Legacy Box Website:
Legacy Box Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday 9:00am - 5:00pm EST
Privacy Inquiries by mail:
1110 Market Street, Suite 318,
Chattanooga, Tennessee, 37402
Legacy Box Customer Service Reviews
Great, friendly support. Answered all my questions. Appreciate the customer service and positive advice
I called with a question about my legacy box, but there were too many calls ahead of me. So I was asked if I wanted to have a call back from one of the customer service representatives and I said yes.
I never got a call back. That being said, I found the answer to my question in the explanation book inside the legacy box.
How Good is Legacy Box's Customer Service?
Summary of Legacy Box Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Legacy Box?
Request for Information Question:
- “Question a bill”
- “Check my video transfer when the delivery is”
- “I would like information on the cost to transfer old film on a large reel like the kind you see in a movie theater to the current best way of maintaining the material on the reels”
Shipping and Delivery Question:
- “I recived a legacy box 2 years ago but could not find the tapes needed to send. But recently found them but misplaced other materials needed to ship everything about 20 tapes. Please send me another extra large box with everything needed for shipping”
- “Missing shipment”
- “Box never delivered”
Product/ Service Question:
- “Need to order a thumb drive of my videos”
- “Already purchased deal in 2023, December. Would you send me a video of what to do next? Thank you!”
- “Blue screen”
Payments and Charges Question:
- “Credit card charge”
- “Billing inquiry”
- “Where's my box I paid for”
Account Question:
- “I did not order what my email says”
- “Recovery of my transferred videotapes”
- “Order wont take my email says there is something wrong”
Staff Question:
- “I am interested in your services”
- “Services inquiry”
Activation/ Cancellation Question:
- “Cancel Order”
- “Cancel all ongoing charges”
- “Cancel Payment”
Return/ Replace Question:
- “Trying to Track return”
- “Need a replacement”
Website/ Application Question:
- I want to order old downloads
- “No item's showing in storage site”
Other Question:
- “Price”
- “Re vhs to thumb drive only”
- “Can’t find the booklet that came with the legacybox”
Compare Legacy Box Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
