Contact Legacy Box Customer Service
How to Reach a Person at Legacy Box
Verified Contact Information
Customer Service Number:
-
1-423-375-0000
Legacy Box Emails:
Customer Service
Investors/ Franchising
Affiliate Manager
Legal
Privacy Inquiries
Legacy Box Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Legacy Box Phone Number
1 (423) 375-0000
Average Hold Time
00:10:58
Average Calls duration
3 minutes
Most Popular Legacy Box Email Address
questions@legacybox.com
Legacy Box Live Agent Availability
6% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
Call Volume by Day
View full overview ›
Legacy Box Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Legacy Box Phone Number | 1 (423) 375-0000 |
| Average Hold Time | 00:10:58 |
| Average Calls duration | 3 minutes |
| Most Popular Legacy Box Email Address | questions@legacybox.com |
| Legacy Box Live Agent Availability | 6% of callers successfully reach a real person |
| Issue Resolution Rate | Low (10% reported full resolution) |
| Legacy Box Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 61% phone, 39% email |
| Common Reasons for Contact | Request for information, product/ service, shipping and delivery |
| Prepare before the call to Legacy Box | First and last name |
Call Volume by Day
Contact Information
Legacy Box Website:
Legacy Box Help Center:
Corporate Office Address:
LEGACYBOX
515 N Holtzclaw Ave
Chattanooga,
Tennessee
37404
United States
Other Info (opening hours):
Hours:
Monday - Friday 9:00am - 5:00pm EST
Privacy Inquiries by mail:
1110 Market Street, Suite 318,
Chattanooga, Tennessee, 37402
Summary of Legacy Box Customer Service Calls
254
TOTAL
CALLS
CALLS
02:59
AVG CALL
DURATION
DURATION
10%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Legacy Box?
Request for Information Question:
- “Questions about items that can be digitized”
- “Inquiry”
- “Many questions”
Product/ Service Question:
- “Want to add thumb drives to order already sent”
- “Lied about CD is not working.”
- “How it works”
Shipping and Delivery Question:
- “I recived a legacy box 2 years ago but could not find the tapes needed to send. But recently found them but misplaced other materials needed to ship everything about 20 tapes. Please send me another extra large box with everything needed for shipping”
- “Missing shipment”
- “Box never delivered”
Payments and Charges Question:
- “Explain total charge for 10 tapes”
- “Credit card charge”
- “Billing inquiry”
Account Question:
- “Password problems”
- “Email password problems”
- “I did not order what my email says”
Website/ Application Question:
- “Downloads”
- I want to order old downloads
- “No item's showing in storage site”
Staff Question:
- “I am interested in your services”
- “Services inquiry”
Activation/ Cancellation Question:
- “Cancel Order”
- “Cancel all ongoing charges”
- “Cancel Payment”
Return/ Replace Question:
- “Trying to Track return”
- “Need a replacement”
Other Question:
- “Check pricing for dvd’s”
- “Sensitive concert photos”
- “Can you mix film and tape on an order?”
Compare Legacy Box Customer Service To
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Legacy Box