Legacy Box
Legacy Box Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Legacy Box has a 1.6 star rating from 33 reviews; consumers are mostly dissatisfied and only 14% would likely recommend.
Key Takeaways for Future Customers
- Expect slow turnaround and frequent delays as reflected in Legacy Box reviews.
- Prepare for difficult outreach and documented Legacy Box customer complaints about missing items and poor response.
- Review billing, refunds, and subscription terms before ordering to avoid unexpected charges or inability to cancel subscriptions.
Negative Feedback / Risk Areas
- Persistent inability to reach customer service and missed callbacks.
- Long processing times and unfulfilled or incomplete digitization.
- Missing or blank discs, lost items, unauthorized charges, and disputed refunds.
Positive Feedback
Some customers found the service convenient and praised friendly support and timely delivery of goods in isolated cases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Legacy Box has a 1.6 star rating from 33 reviews; consumers are mostly dissatisfied and only 14% would likely recommend.
Key Takeaways for Future Customers
- Expect slow turnaround and frequent delays as reflected in Legacy Box reviews.
- Prepare for difficult outreach and documented Legacy Box customer complaints about missing items and poor response.
- Review billing, refunds, and subscription terms before ordering to avoid unexpected charges or inability to cancel subscriptions.
Negative Feedback / Risk Areas
- Persistent inability to reach customer service and missed callbacks.
- Long processing times and unfulfilled or incomplete digitization.
- Missing or blank discs, lost items, unauthorized charges, and disputed refunds.
Positive Feedback
Some customers found the service convenient and praised friendly support and timely delivery of goods in isolated cases.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Murrells Inlet, South Carolina
No response
You need to call me on the phone 843-504-**** thank you I have over 10000 slides I need recovered and put on a fob the photos are of concerts I covered lad zeppelin queen heart eagles little feat fleet wood Mac stones babys Allman Brothers 38 Special ZZ Top, and many more. I need somebody to take very very good hands with these photos.
Theyre on slides so if thats something you can do please call me. Im waiting.
Grand Rapids, Michigan
Pricing
I have about 500 photos.
And also a bunch on my cell phone.
How do proceed
Jane Burcon 616254****
missed your call yesterday
Watertown, Wisconsin
Question to ask
Disappointed I couldnt talk to someone regarding my question. I want to send in some of my
tapes to be transferred but need a question answered first.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chattanooga, Tennessee
Some items missing
I ordered two tapes to be put on CDs. I did not receive the CD from Eric G.
Phillips.
210-672-****. Please let me know what happened to my order.
Preferred solution: My CD's I ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck my video transfer when the delivery is
Very, very hard to get somebody to talk to about my order, and I was on the phone for half an hour and still was holding. Then I hung up, and I'm not a technical guy, so I can't go online and check my order and when it's coming. Very bad service; not happy with this.
Preferred solution: Deliver product or service ordered
User's recommendation: No can recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo disc or stick
I received my box of 8 mm tapes if there was no disc or memory stick in there. It's been almost 3 weeks and I'm kind of wondering when I'm getting what I paid for.
Preferred solution: Deliver product or service ordered
Info on order and options
Great, friendly support. Answered all my questions. Appreciate the customer service and positive advice
User's recommendation: Positive
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chattanooga, Tennessee
They didn't deliver what I paid for and I can't get a response to numerous emails, and no one will answer the phone.
1. I am missing 3 videos that I paid for.
2.
According to Legacybox, the return box was recalled due to another customer's output being put into my return box.
3. I still haven't received a response from the company.
4. On 1/27/25, spoke with Mary after waiting on hold for over 40 minutes. She confirmed that three videos were missing and submit an order to the "Cloud Tech" to resolve.
Resolution should be 3-5 business days.
5. On 2/12, I contacted the Chattanooga Chamber of Commerce to report the issue.
6.
As of 2/13/25, I STILL do not have the missing videos.
7. I will now be contacting the BBB of Southeast Tennessee to register a formal complaint and pursue recouping the charges with my CC company.
- What i received was accurate and correct
- Still no response
- Poor customer service
- Still chasing them regarding missing conversions
Preferred solution: Deliver product or service ordered
User's recommendation: Find someplace else to have your materials digitally converted.
I need the request information to determine if I can afford your service a
I would like information on the cost to transfer old film on a large reel like the kind you see in a movie theater to the current best way of maintaining the material on the reels. I was unable to find this information on your websit.
Can you please send me this information? Loeschgm @***.com
User's recommendation: Not applicable at this time. I have yet to receive the service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost shipping info
I recived a legacy box 2 years ago but could not find the tapes needed to send. But recently found them but misplaced other materials needed to ship everything about 20 tapes. Please send me another extra large box with everything needed for shipping
Preferred solution: Need to talk with live person, by phone, to describe matter.
Killingworth, Connecticut
Extremely disappointed
I Paid for 15 film reels. They only did 8 and charged me for all.
Impossible to get a hold of anyone. Their "customer service phone number" is a scam. It always just says 5 minutes, but they will never pick up the phone.
Emails appear to be AI or just someone who purposely trying not to directly answer questions. They also did not do the audio the film they did do, (apparently deep in the FAQ they mention they don't do this for some reason)
User's recommendation: use a differnt company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClarify offer
I merely wanted to clarify the terms of an offer regarding 8mm transcribing, and numerous attempts of waiting on hold (for an estimated 5 minutes) resulted in 25 minutes on hold with no response. Two attempts to receive a call-back resulted in no one ever returning my call.
How does one actually get to talk to a human being at Legacybox?
My number is: 509-388-****. Paul Brown.
Preferred solution: Someone from Legacybox to return my call.
User's recommendation: Don’t have a clue.
Elkhart, Indiana
2 videos and 150 photos not delivered...
Paid for 3 videos and 150 photos. One 1 video got digitized and I can't get through on their customer service line. ugh.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo answer and no call back. Order not received L149****
I want a refund. Your customer service is awful and I have not received any answers after several attempts to call and email.
- Order not received and no response from customer service
Preferred solution: Full refund
User's recommendation: Don't use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIn December, 2023, my Dad, E.W. Schneider, paid for ten VHS tapes to be made into ten DVD,s. It cost $152.00. This may be under his name or mine, Shari Schneider. I don’t want to lose this money,.
Well, it’s my fault. I don’t know the order number of that order, and all I know is it was made in December of 2023, and it was ten VHS tape transfers for $152.00 on my Dad’s Discover card, under the name E.W.
Schneider.
I did just pay $48.00 toward tape transfers just last month, though, so I hope I can do better this time. Thank you for your concern.
Could you please send me a video on what to do next? Thats all I need.
And I am not pissed off with Legacybox. This is my problem. My email is: mateerguitar@***.com.
Thank you, and Merry Christmas! My number is 601-454-****.
User's recommendation: I give you five stars!
My question never got answered
I called with a question about my legacy box, but there were too many calls ahead of me. So I was asked if I wanted to have a call back from one of the customer service representatives and I said yes.
I never got a call back. That being said, I found the answer to my question in the explanation book inside the legacy box.
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