Legacy Box
Legacy Box Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Legacy Box has 1.6 star rating based on 40 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Legacy Box to a friend or colleague.
- Rating Distribution
Pros: Advertise well, Are there any, Convenient.
Cons: No customer service, Slow to respond, 10 blank discs.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Legacy Box has 1.6 star rating based on 40 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Legacy Box to a friend or colleague.
- Rating Distribution
Pros: Advertise well, Are there any, Convenient.
Cons: No customer service, Slow to respond, 10 blank discs.Recent recommendations regarding this business are as follows: "Positive", "No can recommend", "Not applicable at this time. I have yet to receive the service!", "use a differnt company", "Find someplace else to have your materials digitally converted.".
Most users ask Legacy Box for the delivery of goods as a solution to their issues.
Media from reviews
Top Legacy Box Reviews
"Info on order and options"
Great, friendly support. Answered all my questions. Appreciate the customer service and positive advice User's recommendation: Positive
"Check my video transfer when the delivery is"
Very, very hard to get somebody to talk to about my order, and I was on the phone for half an hour and still was holding. Then I hung up, and I'm not a...
Chandler, Arizona
Info on order and options
Great, friendly support. Answered all my questions. Appreciate the customer service and positive advice
User's recommendation: Positive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck my video transfer when the delivery is
Very, very hard to get somebody to talk to about my order, and I was on the phone for half an hour and still was holding. Then I hung up, and I'm not a technical guy, so I can't go online and check my order and when it's coming. Very bad service; not happy with this.
Preferred solution: Deliver product or service ordered
User's recommendation: No can recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo disc or stick
I received my box of 8 mm tapes if there was no disc or memory stick in there. It's been almost 3 weeks and I'm kind of wondering when I'm getting what I paid for.
Preferred solution: Deliver product or service ordered
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chattanooga, Tennessee
They didn't deliver what I paid for and I can't get a response to numerous emails, and no one will answer the phone.
1. I am missing 3 videos that I paid for.
2.
According to Legacybox, the return box was recalled due to another customer's output being put into my return box.
3. I still haven't received a response from the company.
4. On 1/27/25, spoke with Mary after waiting on hold for over 40 minutes. She confirmed that three videos were missing and submit an order to the "Cloud Tech" to resolve.
Resolution should be 3-5 business days.
5. On 2/12, I contacted the Chattanooga Chamber of Commerce to report the issue.
6.
As of 2/13/25, I STILL do not have the missing videos.
7. I will now be contacting the BBB of Southeast Tennessee to register a formal complaint and pursue recouping the charges with my CC company.
- What i received was accurate and correct
- Poor customer service
- Still chasing them regarding missing conversions
- Still no response
Preferred solution: Deliver product or service ordered
User's recommendation: Find someplace else to have your materials digitally converted.
Pico Rivera, California
I need the request information to determine if I can afford your service a
I would like information on the cost to transfer old film on a large reel like the kind you see in a movie theater to the current best way of maintaining the material on the reels. I was unable to find this information on your websit.
Can you please send me this information? Loeschgm @***.com
User's recommendation: Not applicable at this time. I have yet to receive the service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost shipping info
I recived a legacy box 2 years ago but could not find the tapes needed to send. But recently found them but misplaced other materials needed to ship everything about 20 tapes. Please send me another extra large box with everything needed for shipping
Preferred solution: Need to talk with live person, by phone, to describe matter.
Killingworth, Connecticut
Extremely disappointed
I Paid for 15 film reels. They only did 8 and charged me for all.
Impossible to get a hold of anyone. Their "customer service phone number" is a scam. It always just says 5 minutes, but they will never pick up the phone.
Emails appear to be AI or just someone who purposely trying not to directly answer questions. They also did not do the audio the film they did do, (apparently deep in the FAQ they mention they don't do this for some reason)
User's recommendation: use a differnt company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClarify offer
I merely wanted to clarify the terms of an offer regarding 8mm transcribing, and numerous attempts of waiting on hold (for an estimated 5 minutes) resulted in 25 minutes on hold with no response. Two attempts to receive a call-back resulted in no one ever returning my call.
How does one actually get to talk to a human being at Legacybox?
My number is: 509-388-****. Paul Brown.
Preferred solution: Someone from Legacybox to return my call.
User's recommendation: Don’t have a clue.
Elkhart, Indiana
2 videos and 150 photos not delivered...
Paid for 3 videos and 150 photos. One 1 video got digitized and I can't get through on their customer service line. ugh.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo answer and no call back. Order not received L149****
I want a refund. Your customer service is awful and I have not received any answers after several attempts to call and email.
- Order not received and no response from customer service
Preferred solution: Full refund
User's recommendation: Don't use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Orleans, Louisiana
In December, 2023, my Dad, E.W. Schneider, paid for ten VHS tapes to be made into ten DVD,s. It cost $152.00. This may be under his name or mine, Shari Schneider. I don’t want to lose this money,.
Well, it’s my fault. I don’t know the order number of that order, and all I know is it was made in December of 2023, and it was ten VHS tape transfers for $152.00 on my Dad’s Discover card, under the name E.W.
Schneider.
I did just pay $48.00 toward tape transfers just last month, though, so I hope I can do better this time. Thank you for your concern.
Could you please send me a video on what to do next? Thats all I need.
And I am not pissed off with Legacybox. This is my problem. My email is: mateerguitar@***.com.
Thank you, and Merry Christmas! My number is 601-454-****.
User's recommendation: I give you five stars!
Hartford, Connecticut
My question never got answered
I called with a question about my legacy box, but there were too many calls ahead of me. So I was asked if I wanted to have a call back from one of the customer service representatives and I said yes.
I never got a call back. That being said, I found the answer to my question in the explanation book inside the legacy box.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Trinity, Texas
Have not received box
unable to reach them by phone or email very poor customer service. Would like a refund would not be recommending them
I have not received my box but have been billed for it, Ordered 2 weeks ago billed to a credit cardlllllgggggmmmmm
User's recommendation: waiting
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Columbus, Ohio
Additional slide items
I have additional slides to add to my tape order. Please call me for instructions as your phone number only goes to voice mail stating that I have called after hours although it is 3:49pm on a Wednesday
Joseph Herson 614-296****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefinitely not what they advertise they do.
Just got back my box. Only 25 minutes of video on their cloud.
Nothing on my discs. Sent 100 hours of video on 35mm film. Got back 25 minutes off 2 dvd videos I sent. 8 rolls of film they don't support.
Paid almost 300.00 for this. What a scam never use them!
- Dont do 35mm film
- Have to pay to talk to someone
- 10 blank discs
Preferred solution: Price reduction
User's recommendation: Talk to someone before sending film. I paid for nothing
New Orleans, Louisiana
Already purchased deal in 2023, December. Would you send me a video of what to do next? Thank you!
I do not want to be a member of the pissed off club. Legacybox is a wonderful company.
My name is Shari Schneider, and my father, Gene Schneider, passed away on Columbus Day, Oct. 14th. In December of 2023, I purchased ten taped to be made into ten DVDs on my Dads Discover card. We paid $152.00 for this service.
Could you please email me a video on the next steps? Im not super tech savvy.
Thats all I want. Thank you, and Merry Christmas!
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