Legacy Box
Reviews and Complaints
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Verified Reviewer |
Phoenix, Arizona
I own a video transfer company & LB needs to be shut down!
Hello! Phil from Got Memories here!
I have a YouTube Channel dedicated to raising the level of video transfer quality and customer service in this appalling industry.
I am sick and tired of redoing shoddy and morally sickening work legacybox and the other company names they go under.
It is a complete scam job company and its my goal to get them shut down once and for all.
There needs to be a class action law suit filed. I have employees on the inside of that company ready and willing to expose in detail the practices going on inside that company, along with the owners bs.
If anyone wants to check out my videos, YouTube Got Memories Legacybox add south tree and Kodak digitizing into the search too as theyre all the same company and I have review videos on those too.
I can be reached via phone or text 692438****
Cheers & thanks for making the video, your anger matches mine!
Phil Thomas
Owner of Got Memories
User's recommendation: Do not at all use legacybox
Order wont take my email says there is something wrong
Ive finishing my order and it wont take my email says theres something wrong with my email and I have 1
Preferred solution: I just need to know how to make it take my email
Sacramento, California
Poor Quality
The video conversions to digital were very poor quality and no one responds to my emails or picks up the phone to discuss the matter.They also took many months to do the order.
User's recommendation: Be ware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my order
I PAID over $500.00 for my irreplacible precious family slides , waited 6 months never received to make it worse I called the customer service number and I was told I never placed an order , they took my items kept them and now I can't get them back. I really wish that the read the reviews first, how are they in business?
- Took my money and slides and other media
Preferred solution: My item back
User's recommendation: never ever
Northwood, Ohio
Where's my box I paid for
I still have nothing.. why should I go out of my way to appease legacy box?
They did NOT go out of their way to ensure I had a good experience as a customer! Chewy DID! Order from Chewy - Do NOT waste you time with legacy box. Yes!
I will call ALL their supporters on news radio! I buy products from news radio.
I will tell them ALL how enraged I was at legacy box. Have a great *** day SIR!
User's recommendation: Never use legacy box. Don't do it.. it is an exercise in futility. They take NO responsibility!
I want all emails to stop being sent to me
I already have ordered from legacy box received. Everything is fine but I do not want to have emails every single day from your company. I wanted to stop immediately.
Preferred solution: All emails stop being sent to me
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI am missing an item
I got my box back but seems to be one of my videos missing?? Casey Keough order number 17080** **? Is it possible to find that or to see on your end if that is still in you pocession?
Preferred solution: I would like my # 1708037 09 back, Please.
User's recommendation: Not sure first time using your company.
Lithonia, Georgia
Not able to contact eadily
I waited on the phone 20 minutes. The music was very irritating.
Then a recording came on saying they could take my call and to go to
The website. Then they wanted my credit card info to charge me $5 ( which would be credited back). Not going to jump through all of those hoops. Not giving them my credit card info either.
Then I read some really poor reviews. Wont be doing business with them.
User's recommendation: Poor service. Try another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have 50 yr old home movies. Are they too old to make dvds?
I have 50 yr old home movies and want to know if they are too old to put on dvd. I have about 15 of them
Unapproved charge of $21.46
You charged my credit card $21.46 I did not approve this and I want a refund. Ive tried calling several times and no answer, Ive sent a message through the chat and no response. Please take care of this ASAP and lmdelete my email
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to order old downloads
I want to order a link to an old order I had converted a few years ago by legacybox to google drive. I was told, when I called a few weeks ago, that I could buy the old link for two payments of $19.99, which I want to do now, but I cant get anyone to answer the phone!
I have tried every day for a week to get someone to help me and it is just an automated call that says due to staffing and high volume, nobody can take my call. I have tried the text link twice and havent received any help except for two different people texting me back asking what I needed help with, which I responded with no answer!
- That they digitized my home memories
- That nobody seems to work for them so that i can get what i need
Preferred solution: I want to re-purchase an old order to get the link again for google drive.
No response from customer service.
Had 25 tapes put on stick. Found 5 more tape and want to add to stick total.
No help from CS. Told order was complete.
Start another order. Too bad!
Preferred solution: Put 5 tapes on same aricks
City Of Saint Peters, Missouri
Services inquiry
Very helpful. I think her name was Kamarie. She was very patient and helpful with my TONS of questions that she sometimes had a answer twice because I needed them reexplained.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTHEY RIPPED ME OFF!!!
Paid $278 for their 20 item box. Didnt receive an email for instructions.
Tried to cintact them & no response to email. Called the number & could not get a hold of them!! Grrrr!! I decided this was off to a bad start so I emailed them to cancel my order & provide a refund.
They gave me a runaround on that. Took 3 weeks to get $206 back & I was furious!! Contacted them as to why I was shorted $72 & they said it was a restocking fee!!!
THEY ARE HORRIBLE!!! DONT USE LEGACY BOX!!
ORDER L104****
- Operate poorly
- Slow to respond
- Cant call them
Preferred solution: Full refund
User's recommendation: Don’t use Legacy Box!
Scotts Valley, California
HORRIBLE EXPERIENCE
Can't get through to customer service, horrible experience. Have had our VHS tapes for months and haven't started!
User's recommendation: DONT USE THIS COMPANY!
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I have not tried Legacy Box, but I am a VERY satisfied customer of Phil Thomas' Got Memories. I had Phil digitize 36 reels of old Super 8 film that had been stashed away in a closet for the past 60 years or so.
He was incredibly responsive throughout the process--usually responding to my questions within a few hours--and thoroughly professional. He did the whole job in two days and the results were excellent. Including time to ship the films back and forth, the job took like a week. The whole family is now enjoying these films that we haven't seen in decades.
I did find some cheaper options online but I have absolutely no doubt that having Phil do the work was the right call.
No problems, totally professional and workmanlike experience, and top-notch quality in the final results! Highly recommended.